How to Contact Customer Support

If you need additional assistance, the Zendesk Help Desk is here to support you. This guide provides all the ways you can get in touch with our customer support team for help with maintenance requests, login issues, or any other concerns.

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1. Submit a Request through the Help Centre

The easiest way to contact customer support is by submitting a request through the Zendesk Help Centre.

• Steps:
  1. Log in to the Zendesk Help Centre.
  2. Click on the Submit a Request button on the homepage.
  3. Fill out the form with details of your issue and attach any relevant files.
  4. Submit the form to create a ticket.
• Why Use This Option?
  • Available 24/7.
  • Automatically routes your request to the appropriate team.

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2. Send an Email

You can email our support team directly for assistance.

• Email Address: [e-mail]
• What to Include in Your Email:
  • A detailed description of the issue.
  • Your contact information.
  • Any relevant attachments, such as screenshots or videohttps://kdrgroupsupport.zendesk.com/hc/en-uss.
• Why Use This Option?
  • Simple and convenient.
  • Suitable for non-urgent inquiries.

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3. Call Customer Support

Speak directly with a support agent by phone.

• Phone Number: [phone]
• Availability:
  • Monday–Friday: 9:00 AM – 6:00 PM
  • Emergency support is available 24/7 for critical issues.
• Why Use This Option?
  • Best for urgent or complex issues requiring immediate attention.

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4. Access Self-Help Resources

Before contacting support, you may find the answer to your question in our Help Centre articles.

• Steps:
  1. Log in to the Zendesk Help Centre.
  2. Search for your issue using keywords in the search bar.
  3. Browse through the articles and FAQs for solutions.
• Why Use This Option?
  • Quick and easy access to common solutions.
  • No need to wait for a response.

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5. Escalate an Unresolved Issue

If your issue has not been resolved satisfactorily, you can escalate it.

• Steps:
  1. Reply to your existing ticket email and request escalation.
  2. Include details of your previous interactions for reference.
• Why Use This Option?
  • Ensures complex issues are addressed by senior support staff.

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Tips for Contacting Customer Support

• Be as specific as possible when describing your issue.
• Include any relevant information, such as ticket numbers or error messages.
• Attach screenshots, videos, or other files to help our team understand the problem better.

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If you need further assistance, don’t hesitate to contact us. We’re here to help and ensure your concerns are resolved quickly and effectively!