How to Submit a Maintenance Request

Submitting a maintenance request through the Zendesk Help Centre ensures that your property issues are addressed promptly and efficiently. Follow this guide for step-by-step instructions to report issues like plumbing, appliances, or structural problems.

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Step 1: Log In to the Tenant Portal

1. Open your web browser and navigate to the Zendesk Help Centre URL provided by your property manager.
2. Click on the Submit a Request button on the Help Centre homepage.

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Step 2: Fill Out the Maintenance Request Form

1. Select the Category

   • Choose the appropriate category for your issue, such as Plumbing, Appliances, or Structural Problems, from the dropdown menu.

2. Provide Details

   • Enter a clear and concise description of the problem. For example:
     • “The bathtub faucet is leaking.”
     • “The heater in the living room is not working.”
   • Include relevant details such as the location of the issue (e.g., kitchen, bedroom) and any steps you’ve already taken to address it.

3. Upload Photos or Videos

   • Click the Attach File button to upload images or videos showing the problem.
   • For example:
     • A picture of a leaking pipe.
     • A video showing the heater not turning on.

4. Add Your Contact Information

   • Ensure your email and phone number are accurate for follow-up communication.

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Step 3: Submit Your Request

1. Once you’ve filled in all the required fields, click the Submit button.
2. You’ll receive a confirmation email with a ticket number for your request.

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Step 4: Common Maintenance Issues

When submitting your request, you can categorize it based on common issues:

• Plumbing Issues
  • Leaking taps, clogged drains, or broken pipes.
• Appliance Issues
  • Non-functional stoves, refrigerators, or heaters.
• Structural Problems
  • Wall leaks, damaged flooring, or broken windows.
• Other Issues
  • Electrical problems, pest control, or any general maintenance concerns.

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Step 5: Need Help?

If you experience issues submitting a request:

1. Double-check your internet connection.
2. Ensure all mandatory fields in the form are completed.
3. Contact the support team for assistance via:
   • Email: [e-mail]
   • Phone: [phone]
   • Live Chat: Available on the Help Centre.

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Helpful Tips:

• Be specific: Clearly describe the problem to help the maintenance team address it quickly.
• Provide visuals: Photos or videos make it easier for the team to understand the issue.
• Follow up: If you haven’t received an update within a reasonable timeframe, check the ticket status or contact support.

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Keep this guide handy for a smooth maintenance request process. We’re here to ensure your living space is comfortable and functional!