Access the Customer Portal

1. Open your web browser (e.g., Google Chrome, Safari, or Firefox).
2. Go to the Zendesk Help Centre URL provided by your organization.
   • For example: https://yourorganization.zendesk.com/hc.
3. If your organization has shared a direct link to the login page, click on it.

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Step 2: Enter Your Login Credentials

1. On the login page, enter your email address associated with your Zendesk account.
2. Type in your password.
   • Passwords are case-sensitive, so ensure that caps lock is off.
3. Click the Sign In button to access your portal.

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Step 3: Logging In for the First Time?

If this is your first time accessing the portal:

1. Look for an email invitation from your organization to join the Zendesk Help Center.
2. Open the email and click the link to create your account.
3. Set a secure password and complete the account setup process.

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Step 4: Forgot Your Password?

1. Click the Forgot Password? link on the login page.
2. Enter the email address linked to your Zendesk account.
3. Check your inbox for a password reset email.
4. Follow the link in the email to create a new password.
   • If you don’t see the email, check your spam/junk folder or ensure you entered the correct email address.

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Step 5: Troubleshooting Login Issues

If you’re unable to log in, try the following solutions:

1. Verify Your Credentials

   • Double-check the email address and password you’re using.

2. Clear Browser Cache and Cookies

   • Clear your browser’s cache and cookies, then refresh the portal page.

3. Update Your Browser

   • Ensure that your web browser is updated to the latest version.

4. Switch Browsers

   • If the issue persists, try accessing the portal using a different browser.

5. Check Internet Connectivity

   • Ensure you have a stable internet connection.

6. Disable VPN or Proxy Services

   • If you’re using a VPN or proxy, disable it temporarily and try logging in again.

7. Contact Support

   • If all else fails, reach out to your organization’s support team for assistance.

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Step 6: Secure Your Account

To keep your account secure:

• Use a strong, unique password.
• Avoid sharing your login credentials with others.

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Need Assistance?

If you’re experiencing login issues or have any questions about using the Zendesk Help Center, contact our support team:

• Email: [e-mail]
• Phone: [phone]
• Live Chat: Available on the Help Centre homepage

We’re here to ensure your experience with the customer portal is smooth and efficient.